Help & privacy
Troubleshoot opening and display issues
Check the file, permissions, layers and views before contacting support.
Check the file and device first
Confirm the file was fully downloaded or copied, its actual format is DWG / DXF and access to its location is allowed. Check Google Play or the App Store for updates, release availability and device compatibility.
Separate file issues from view settings
If content is missing, check layer visibility and the selected model or layout. Compare with another known working file to narrow the issue. If only one file is affected, check its integrity in the original design tool.
Gather details before contacting support
Include the device model, Android or iOS version, format, steps and observed behavior. Before sending a drawing or screenshot, check for sensitive project information and confirm you are allowed to share it.
Screens and available features depend on the version installed.
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